Common purchase queries answered
Orders and Shipping
Our handling time is 2–3 business days for processing and quality checks. Once shipped:
USA & UK: 3–5 working days (from our Chicago or London warehouses).
International: 8–10 working days via DHL, FedEx, or other trusted couriers.
Customized items may take longer, and we’ll notify you if there are delays.
If you need to update your shipping address, please contact us immediately at info@themovieattire.com.
If your order hasn’t shipped yet, we’ll update it for you. Once dispatched, changes may not be possible.
As soon as your order ships, we’ll email you a tracking number. You can use this to track your delivery through the courier’s website (USPS, Royal Mail, DHL, FedEx, etc.).
No, we never store your credit card details. All payments are processed securely through trusted payment gateways.
Our prices do not include local import duties, taxes, or customs fees. These may apply depending on your country’s regulations and are the responsibility of the buyer. For more details, please check with your local customs office.
Yes, we offer worldwide shipping. Shipping is free to most destinations (USA, UK, Canada, Australia). Some regions—such as Russia, Africa, and parts of Eastern Europe—may incur a shipping fee calculated at checkout.
Whenever possible, we ship all items in a single package. However, if an order includes items from different warehouses, your products may arrive in separate parcels.
If you need to swap an item
Returns and Exchanges
Our Return Policy ensures you can shop with confidence. If you’re not fully satisfied, you may return or exchange your item within the allowed timeframe.
If you received the wrong item, please reach out to us through our Return Policy page, and we’ll quickly arrange a replacement or refund.
If your order arrives damaged or defective, please email us at info@themovieattire.com within 24 hours of delivery with your order number and clear photos of the issue (including the product and collar tag). Our team will review your case and help you with a replacement or refund. You can also check our full Returns & Refund Policy for more details.
Once your return request is approved, our support team will provide you with the correct return shipping address. Please do not send any items back before receiving authorization, as this may delay processing.
Our customer support team is here to help! You can reach us anytime at:
📧 Email: info@themovieattire.com
📞 Phone: +1 847-200-7525
🏢 Address: 9530 Farm to Market 2920 1036 Tomball, TX 77375, USA
If you realize your shipping address is incorrect, please contact us immediately at info@themovieattire.com. If your order has not yet shipped, we’ll update the details for you. However, if the order is already dispatched, we may not be able to make changes.
Orders can be modified or canceled within 24 hours of purchase. After that, processing begins, and we cannot guarantee changes. If you need to request a change, email us right away with your order number.
Yes! If an item is marked as “sold out,” you may contact our support team to check if pre-order is available. We’ll guide you on availability and expected shipping timelines.